Store Policies

Cancellation Policy

Our cancellation policy is simple.  All orders can be canceled if they have not yet been shipped.  Please contact us at support@kangaroosacs.com to let us know.  In the event that your order has been shipped, please refer to the Return Policy on this page.    

Accepted Methods of Payment

Currently we only accept

VISA/MASTERCARD/DISCOVER

Damaged Shipments 

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing, take photos and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects

If a product appears to have a manufacture's defect, email our Customer Service department at customersupport@kangaroosacs.com for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return/Exchange Merchandise Policy

Permission for any returns or exchanges must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund/exchange request to support@kangaroosacs.com (with "RETURN" in the subject field), at which time the return authorization number (RA# - Return Authorization Number) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned UNOPENED including the following:

• All original contents (product, manuals, instructions, etc.)

• Original packaging

• Original invoice or receipt

Once a return is authorized by our return department you should 

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.